STI FAQs

If you have a general question regarding STI or the website, please submit your question here. If you have a specific question in
regards to a specific product or order please submit your question to the sales team.

Click on the questions below to reveal the answer.

Product Information
 
How can I find all the possible enclosures that fit my product dimensions?
Click here and enter dimensions in "Find a cover based on the size of your device"
My instruction booklet says my item is for indoor use only? What does this mean?
Products rated for indoor use are designed to work only in a home, shelter, building or structure in which the contents are protected from the elements and in which the temperature range is 32°F to 120° F
Where can I find Spec/Installation Literature?
Click here.
How can I access information in other languages?
We have many technical data and installation sheets in various languages. Click here for information in Part Number order. If you do not find information in the desired language, email us with a specific request, along with contact information, and we will do our best to provide the literature.
   

Pricing & Ordering
 
Product Pricing

Call STI for current retail pricing. For wholesale pricing: contact your local distributor, which can be found here or call us toll free at 1-800-888-4784 (4STI).

Ordering Online
We currently are not planning on providing online ordering. Please call us toll free at 1-800-888-4784 (4STI) for product questions.
Tell me how to buy as a retail consumer.
The fastest method is to go through one of our distributors. To locate one in your area, click here. If you cannot locate a distributor near you, contact us at 1-800-888-4784 (4STI) or via email us and we will be happy to assist you.
   

Shipping & Invoicing
 
Can I track my order once it is shipped?
We are able to email invoices and tracking numbers for shipped orders - if you would like this no charge feature, please contact customer service at 1 800-888-4784 (4STI).
I received my order, but where is my invoice?
Invoices are sent separately via mail or if previously arranged by fax or email.
   

Distributor Information
 
How do I find a Distributor?
Click here.
How can I become a Distributor?
Call us toll free at 1-800-888-4784 (4STI) for more information.
   

Return Policy & Warranty Information
 
Where can I find STI's return policy?
Click here or go to www.sti-usa.com/support.asp.
Where can I find STI's warranty form?
Click here or go to www.sti-usa.com/warranty.asp.
   

Site Map
 
Where can I find STI's site map?
Click here or go to www.sti-usa.com/resource.asp.
   

Installation
 
I need help with a product set up.
For assistance with product installation or set up please email or call 800-888-4784 x 202





Did you know?


STI made its way to Paris! Find our very own Stopper II in the Eiffel Tower.


Stopper II

Testimonials


STI Products Work!
 Stopper II is a good product. We had a handicapped child who was attracted to the red manual pull stations and pulled one close to his class several times. Stopper II stopped that.

Scott Clemmer
Director of Operations
Perkiomen Valley School District

more testimonials
submit your own

Did you know?


STI made its way to Paris! Find our very own Stopper II in the Eiffel Tower.


Stopper II

Testimonials


STI Products Work!
 Stopper II is a good product. We had a handicapped child who was attracted to the red manual pull stations and pulled one close to his class several times. Stopper II stopped that.

Scott Clemmer
Director of Operations
Perkiomen Valley School District

more testimonials
submit your own