STI - Support
Phone Support (8:30 - 5:00 ET):Â
248-673-9898 • Toll Free: 800-888-4784
E-mail based support:Â firstname.lastname@example.org
Technical Data Sheets, Installation Sheets and other helpful information
available on the STI Download Page.
Can't find the product you need? Click here to submit a product
challenge for STI.
STIâ€™s RETURN POLICY
Return Authorization must be obtained
before acceptance of any returned merchandise. After reading our policy, use our online request form below.
Notes About Returned Merchandise:
All merchandise must be returned in its original packaging along with
all accessories. Any products returned for credit that need repackaging,
replacement accessories, etc. will be charged for the replacement box(es),
label(s) and/or accessories. We cannot accept altered or marked products
for credit. Merchandise received by STI without an RA will be held
for processing until it is determined the return was made for justifiable
reasons. All shipping, handling and return costs will be the responsibility of the shipping party.
Our Restocking Policy is detailed below. Fees will be
issued per these guidelines unless prior written agreement
is authorized at time RA number was originally given. Return merchandise promptly.
Merchandise received after the RA expires may be subject to increased restock
fees calculated from the date of invoice.
- All Custom orders, including but not limited to "SS" series items, custom label covers, Wireless Alert Series, large wire guard
series and environmental cabinet series, will be assessed a mandatory minimum 15% fee.
- Custom Label, drop ship and expedite charges are nonrefundable.
- 15% fee on all products 31-60 days from date of invoice.
- 30% fee on all products 61-90 days from date of invoice.
- 50% fee on all products 91-180 days from date of invoice (credit on account only).
- STI cannot accept items over 180 days (6 months) old unless defective and covered under warranty (warranty replacement only).
Please allow up to 3 weeks for processing of your returned shipment. Questions about your return? E-mail: email@example.com.
Do not take any credit in advance – this will delay the process and jeopardize your account status.
Return Authorization Number (RA) Request Form
Please use the form below to obtain an authorization number. Please submit one form for each PO or Invoice.
Once this form is submitted, you will receive a PDF RA via email with instructions for return.
Please be advised that fees may apply to your return.
*If you purchased through one of our authorized distributors, please contact them for return instructions*