Support

Warranty & Returns

STI’s products are built with pride and we have great confidence in their longevity. A three year guarantee is offered on the polycarbonate covers and frames, as well as the steel cage products. For more warranty information, see below.

STI Support Info

Unauthorized Sales Policy & Disclaimer

Please be advised any person, company or website offering Safety Technology International, Inc. (STI) product(s) on the internet are not necessarily authorized to do so. If product(s) are purchased from an unauthorized individual, group, company or online seller, STI will not honor their manufacturer’s warranty or service product(s).

Unauthorized internet sellers often knowingly mislead consumers by indicating the product contains a warranty the original manufacturer will continue to honor. This is incorrect. STI urges you to use caution when purchasing and to do so from a reputable company.

Any sale of products by an unauthorized source or other manner not authorized by STI will void the warranty.

Please call 1-800-888-4784 and speak to a member of our sales team to locate an authorized seller.  At STI, we strive to provide you, our valued customer, the most accurate information and technical assistance available via email support@sti-usa.com or call the number listed above and ask for technical support.  We will be happy to assist you.

Warranty Information

STI’s products are built with pride and we have great confidence in their longevity. A three year guarantee is offered on the polycarbonate covers and frames, as well as the steel cage products. We will replace, without charge or hassle, any cover that breaks under normal operating conditions. All other equipment, including electronic equipment, has a one year warranty from the date of purchase unless otherwise specified. Any product returned to us for out-of-warranty repair will receive a free estimate before any work is completed. All products need to be sent back to STI with freight charges prepaid.

This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage or operation outside of the published environmental specifications for this product, (c) exhibit wear from ordinary use or (d) the product is purchased from anyone other than an authorized STI distributor.

To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact STI customer support. At STI’s option, STI will repair or replace products that prove to be defective with new or refurbished items.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND STI SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL STI OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

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STI's Returns Policy

Return Authorization must be obtained before acceptance of any returned merchandise. After reading our policy, use our form below.

Notes About Returned Merchandise:
All merchandise must be returned in its original packaging along with all accessories. Any products returned for credit that need repackaging, replacement accessories, etc. will be charged for the replacement box(es), label(s) and/or accessories. We cannot accept altered or marked products for credit. Merchandise received by STI without an RA will be held for processing until it is determined the return was made for justifiable reasons. All shipping, handling and return costs will be the responsibility of the shipping party.

Our Restocking Policy is detailed below. Fees will be issued per these guidelines unless prior written agreement is authorized at time RA number was originally given. Return merchandise promptly. Merchandise received after the RA expires may be subject to increased restock fees calculated from the date of invoice.

  • All Custom orders, including but not limited to “SS” series items, custom label covers, Wireless Alert Series, large wire guard series and environmental cabinet series, will be assessed a mandatory minimum 15% fee.
  • Custom Label, drop ship and expedite charges are nonrefundable.
  • 15% fee on all products 31-60 days from date of invoice.
  • 30% fee on all products 61-90 days from date of invoice.
  • 50% fee on all products 91-180 days from date of invoice (credit on account only).
  • STI cannot accept items over 180 days (6 months) old unless defective and covered under warranty (warranty replacement only).

Please allow up to 3 weeks for processing of your returned shipment. Questions about your return? E-mail: returns@sti-usa.com.
Do not take any credit in advance – this will delay the process and jeopardize your account status.

Return Authorization Number (RA) Request Form

Please use the form below to obtain an authorization number. Please submit one form for each PO or Invoice. Once this form is submitted, you will receive a PDF RA via email with instructions for return. Please be advised that fees may apply to your return.

*If you purchased through one of our authorized distributors, please contact them for return instructions*

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