STI will close at noon, December 13, to celebrate Christmas.
x
Language and International site

Support

FAQs

We have answers to your frequently asked questions about STI. If you don’t find what you're looking for, please contact a friendly STI customer service representative today.

Frequently Asked Questions

Product Information

How can I find all the possible enclosures that fit my product dimensions? (+)

Click here and enter dimensions in "Find a cover based on the size of your device"

My instruction booklet says my item is for indoor use only? What does this mean? (+)

Products rated for indoor use are designed to work only in a home, shelter, building or structure in which the contents are protected from the elements and in which the temperature range is 32°F to 120° F

Where can I find Spec/Installation Literature? (+)

Spec and installation sheets can be found at the top of product series pages or individual product tabs under “Literature.”

How can I access information in other languages? (+)

We have many technical data and installation sheets in various languages. They can be located at the top of product series pages or individual product tabs under “Literature.”

Pricing & Ordering

Product Pricing (+)

Call STI for the suggested retail pricing. For wholesale pricing: contact your local distributor. For help selecting a distributor please call us at 1-248-673-9898 or click here

Ordering Online (+)

We currently are not planning on providing online ordering. Please call us at 1-248-673-9898 for product questions.

Tell me how to buy as a retail consumer. (+)

The fastest method is to go through one of our distributors. To locate one in your area, click here. If you cannot locate a distributor near you, contact us at 1-248-673-9898 or via email info@sti-usa.com and we will be happy to assist you.

Shipping & Invoice

Can I track my order once it is shipped? (+)

We are able to email invoices and tracking numbers for shipped orders. If you would like this no charge feature, please contact customer service at 1-248-673-9898 or email orders@sti-usa.com.

I received my order, but where is my invoice? (+)

Invoices are sent separately via mail or if previously arranged by fax or email.

Distributor Information

How do I find a Distributor? (+)

Click here.

How can I become a Distributor? (+)

Call us at 1-248-673-9898 for more information or submit an email to our sales team here.

Return Policy & Warranty Information

Where can I find STI's return policy? (+)

Click here or go to https://www.sti-usa.com/support/warranty-returns/#returns

Where can I find STI's warranty form? (+)

Click here or go to https://www.sti-usa.com/support/warranty-returns/#warranty

Installation

I need help with a product set up. (+)

For assistance with product installation or set up please email or call 1-248-673-9898

Join Our Newsletter