How can I find all the possible enclosures that fit my product dimensions? (+)
Click here and enter dimensions in "Find a cover based on the size of your device"
My instruction booklet says my item is for indoor use only? What does this mean? (+)
Products rated for indoor use are designed to work only in a home, shelter, building or structure in which the contents are protected from the elements and in which the temperature range is 32°F to 120° F
Where can I find Spec/Installation Literature? (+)
Spec and installation sheets can be found at the top of product series pages or individual product tabs under “Literature.”
How can I access information in other languages? (+)
We have many technical data and installation sheets in various languages. They can be located at the top of product series pages or individual product tabs under “Literature.”
Pricing & Ordering
Product Pricing (+)
Call STI for the suggested retail pricing. For wholesale pricing: contact your local distributor. For help selecting a distributor please call us at 1-248-673-9898 or click here
Ordering Online (+)
We currently are not planning on providing online ordering. Please call us at 1-248-673-9898 for product questions.
Tell me how to buy as a retail consumer. (+)
The fastest method is to go through one of our distributors. To locate one in your area, click here. If you cannot locate a distributor near you, contact us at 1-248-673-9898 or via email firstname.lastname@example.org and we will be happy to assist you.
Shipping & Invoice
Can I track my order once it is shipped? (+)
We are able to email invoices and tracking numbers for shipped orders. If you would like this no charge feature, please contact customer service at 1-248-673-9898 or email email@example.com.
I received my order, but where is my invoice? (+)
Invoices are sent separately via mail or if previously arranged by fax or email.
Return Policy & Warranty Information
I need help with a product set up. (+)
For assistance with product installation or set up please email or call 1-248-673-9898