Language and International site



We have answers to your frequently asked questions about STI. If you don’t find what you're looking for, please contact a friendly STI customer service representative today.

Frequently Asked Questions

Product Information

How can I find all the possible enclosures that fit my product dimensions? (+)

Click here and enter dimensions in "Find a cover based on the size of your device"

My instruction booklet says my item is for indoor use only? What does this mean? (+)

Products rated for indoor use are designed to work only in a home, shelter, building or structure in which the contents are protected from the elements and in which the temperature range is 32°F to 120° F

Where can I find Spec/Installation Literature? (+)

Click here.

How can I access information in other languages? (+)

We have many technical data and installation sheets in various languages. Click here for information in Part Number order. If you do not find information in the desired language, email us with a specific request, along with contact information, and we will do our best to provide the literature.

Pricing & Ordering

Product Pricing (+)

Call STI for the suggested retail pricing. For wholesale pricing: contact your local distributor. For help selecting a distributor please call us toll free at 1-800-888-4784 (4STI) or click here

Ordering Online (+)

We currently are not planning on providing online ordering. Please call us toll free at 1-800-888-4784 (4STI) for product questions.

Tell me how to buy as a retail consumer. (+)

The fastest method is to go through one of our distributors. To locate one in your area, click here. If you cannot locate a distributor near you, contact us at 1-800-888-4784 (4STI) or via email and we will be happy to assist you.

Shipping & Invoice

Can I track my order once it is shipped? (+)

We are able to email invoices and tracking numbers for shipped orders. If you would like this no charge feature, please contact customer service at 1-800-888-4784 (4STI) or email

I received my order, but where is my invoice? (+)

Invoices are sent separately via mail or if previously arranged by fax or email.

Distributor Information

How do I find a Distributor? (+)

Click here.

How can I become a Distributor? (+)

Call us toll free at 1-800-888-4784 (4STI) for more information or submit an email to our sales team here.

Return Policy & Warranty Information

Where can I find STI's return policy? (+)

Click here or go to

Where can I find STI's warranty form? (+)

Click here or go to


I need help with a product set up. (+)

For assistance with product installation or set up please email or call 800-888-4784

Join Our Newsletter